Returns & Refunds
At HADEEZ LTD, customer satisfaction is our priority. Please read our returns and refund policy carefully before making a purchase.
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📅 Your Right to Cancel (UK Customers)
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods for a full refund.
You must inform us within 14 days of delivery if you wish to cancel.
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🔄 30-Day Returns Policy
In addition to your statutory rights, we offer a 30-day return window from the date of delivery.
To be eligible for a return:
• Item must be unused and in original condition
• All original packaging must be included
• Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
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📦 How to Request a Return
To start a return, please contact us at:
📧 hadeez.ltd@gmail.com
Please include:
• Your order number
• Reason for return
• Photos (if item is faulty or damaged)
Do not send items back without contacting us first.
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💳 Refund Process
Once your returned item is received and inspected:
• Refunds are processed within 3–5 working days
• Refunds are issued to the original payment method
• Your bank or payment provider may take additional time to complete the transaction
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🚚 Return Shipping Costs
• If the item is faulty, damaged, or incorrect — we will cover return costs.
• If you change your mind — return postage is the buyer’s responsibility.
Original delivery charges are non-refundable unless the item is faulty.
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❌ Non-Returnable Items
We cannot accept returns for:
• Used or damaged items
• Opened sealed collectibles where packaging has been broken
• Items returned after 30 days
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📍 Contact Information
HADEEZ LTD
United Kingdom
Email: support@hadeez.co.uk
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This policy does not affect your statutory rights under UK consumer law.